Change is one of the most overused—and misunderstood—words in leadership today.
We design strategies.
Roll out communications.
Create “change management” timelines.
And still… people resist.
Why? Because change isn’t just operational—it’s emotional.
What People Are Really Resisting
People aren’t usually resisting the new idea itself.
They’re resisting:
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Loss of identity
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Fear of failure
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Feeling excluded
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Uncertainty about the future
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Lack of control
Change makes people feel unsafe. And in that state, resistance is a natural response.
The Neuroscience Behind Resistance
Our brains are wired for certainty and safety.
Change activates the amygdala—the brain’s threat detector—triggering a fight, flight, or freeze response.
That’s why resistance can look like:
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Anger or defiance
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Withdrawal
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Passive sabotage
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Clinging to “the way it’s always been”
But this isn’t defiance. It’s fear. And fear needs to be met, not managed.
The Leader’s Role: Make Change Safe
Your job as a leader isn’t just to deliver change.
It’s to make change feel safe.
Here’s how:
1. Validate emotions.
Don’t rush people out of their feelings. Say things like: “I know this is a lot. And it’s okay to feel uncertain.”
2. Anchor in meaning.
People will go through anything if they understand why. Repeat the mission. Share the bigger picture. Be transparent.
3. Design small wins.
Show quick results. Celebrate progress. Make the new way work early.
4. Co-create, don’t impose.
Give people voice in shaping the transition. Choice increases ownership.
5. Model groundedness.
If you’re frazzled, they will be too. Lead with emotional regulation and calm clarity.
In my coaching and leadership development work, I’ve seen the magic that happens when leaders stop resisting resistance.
I’ve worked with teams that were frozen in fear… Until a brave leader said:
“Let’s talk about what you’re worried about.”
“Let’s get curious instead of judgmental.”
“Let’s walk this road together.”
And that’s when change becomes possible.
Over to you now:
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Where might you be judging resistance, instead of understanding it?
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What’s one thing you can do today to make change feel safer for your team?
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Who needs to hear the ‘why’ again, even if you’ve said it ten times?