Navigating the Challenge of a Toxic or Underperforming Employee
Every leader will, at some point, face the challenge of managing a difficult employee. It’s a reality that can impact your team’s morale, engagement, and overall performance. But what’s different about handling this today? The modern workplace demands a balance of empathy, accountability, and data-backed strategies to ensure that leaders don’t just address the problem—they help the team thrive.
The Impact of Toxicity in the Workplace
Recent studies underscore the effect of toxic behaviors on team morale. According to Gallup, a single underperforming or disruptive employee can reduce team morale by up to 40% and increase team turnover by nearly 50%. What’s more, nearly 70% of employees say their engagement is directly impacted by how leaders address toxic behaviors within a team.
Modern Approaches to Handling Underperformance and Toxicity
1.Clear Communication of Expectations
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The Challenge: Many employees simply don’t understand where they’re falling short. Today, only 45% of employees report having clear expectations from leadership.
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The Solution: Address performance and behavior concerns with a clear, direct conversation that sets measurable expectations. Consider framing feedback around specific improvements, with regular check-ins for progress.
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2.Empathy and Emotional Intelligence
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The Challenge: Studies show that 75% of low-engagement employees cite lack of support as a primary factor. Toxic behaviors can sometimes stem from personal stressors or workplace pressures that go unaddressed.
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The Solution: Approach the conversation with empathy, aiming to understand any underlying issues affecting their behavior or performance. Listening actively and without judgment can sometimes reveal root causes that are manageable with a supportive action plan.
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3.Solution-Focused Feedback and Accountability
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The Challenge: Leaders may feel uncomfortable being direct, but research shows that 50% of underperformers improve when they receive constructive, solution-oriented feedback.
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The Solution: Be direct but supportive, outlining clear consequences if improvement is not seen. Offering resources for professional development or stress management can be powerful, as it shows the leader’s commitment to growth.
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