To your success.
Isabel





Now, on the topic of DEALING WITH UNCERTAINTY...
Most humans generally crave certainty, and yet we have to live with constant uncertainty. In organizations, uncertain comes in two kinds: prediction uncertainty and decision uncertainty. Prediction uncertainty comes from operating in a VUCA environment, where we know that “best guesses” may turn out badly wrong, because we don’t have enough information, because of constant change and because there may be important factors we simply aren’t aware of. Decision uncertainty occurs when we cannot make our own plans, because these are dependent upon others within a chain. (When the chain becomes a loop, with each party dependent on the others, it is even harder!)
There is no simple remedy for either of these forms of uncertainty. The best we can do is be highly flexible in responding to change and to monitor closely the boundaries of certainty and uncertainty. A simple way to approach the latter is to categorise it into four areas:
It would be very beneficial for you to think through what lies in each category, how appropriate your current response is, and how you can improve your responses. I am sure that you will find that once you break it down and see it down in paper, it won’t be nowhere near as bad as you make it out to be in your head. Two key questions are:
Process and mindset changes are typically both required in a robust approach to managing uncertainty. Process changes relate to how you gather and validate information, but also to how you use that information to make decisions. In essence, you create strategies to deal with certain situations, which always follow the same pathway. Critical questions here are:
Mindset changes relate to how we perceive uncertainty in the first place. Research into high performing teams internationally reveals a common characteristic in that they welcome and are highly resilient to change. The key to this seems to be how they view change – as an opportunity, rather than as a threat. It’s normal for people to see the downsides of disruptive change before the positives. For example, early studies of the likely impact of Artificial Intelligence forecast massive job losses in the developed economies. Just a few years later, studies indicate that there will instead be more, different jobs created than lost.
Useful issues to also explore here include:
It’s helpful to bear in mind that fear blunts our creativity. Ideally, we are looking to replace fear of change with curiosity about change, by asking questions, such as:
Being the calming voice of reason may be healthiest for both the team, or the organisation and yourself. Letting go of your fears and choosing not to worry (for example, by making contingency plans for worst case scenarios) allows you to take a balanced view of the threats and opportunities, and more importantly, you can emerge with a reputation for both enabling change to happen and reducing its negative effects, both during and after the period of uncertainty. So, you benefit by enhancing your own reputation and at the same time look after your health by worrying less.
Our brains are hardwired to make much of modern life difficult. This is especially true when it comes to dealing with uncertainty. On the bright side, if you know the right tricks, you can override your brain’s irrational tendencies and handle uncertainty effectively.
Our brains give us fits when facing uncertainty because they’re wired to react to it with fear. In a recent study, a Caltech neuroeconomist imaged subjects’ brains as they were forced to make increasingly uncertain bets—the same kind of bets we’re forced to make on a regular basis in business.
The less information the subjects had to go on, the more irrational and erratic their decisions became. You might think the opposite would be true—the less information we have, the more careful and rational we are in evaluating the validity of that information. Not so. As the uncertainty of the scenarios increased, the subjects’ brains shifted control over to the limbic system, the place where emotions, such as anxiety and fear, are generated.

This brain quirk worked great eons ago, when cavemen entered an unfamiliar area and didn’t know who or what might be lurking behind the bushes. Overwhelming caution and fear ensured survival. But that’s not the case today. This mechanism, which hasn’t evolved, is a hindrance in the world of business, where uncertainty rules and important decisions must be made every day with minimal information.
As we face uncertainty, our brains push us to overreact. Successful people are able to override this mechanism and shift their thinking in a rational direction. This requires emotional intelligence (EQ), and it’s no wonder that—among the 1 million-plus people that TalentSmarthas tested—90% of top performers have high EQs. They earn an average of $28,000 more per year than their low-EQ counterparts do.
To boost your EQ, you have to get good at making sound decisions in the face of uncertainty, even when your brain fights against this. Fear not! There are proven strategies that you can use to improve the quality of your decisions when your emotions are clouding your judgment. What follows are eleven of the best strategies that successful people use in these moments.
1. They quiet their limbic systems
The limbic system responds to uncertainty with a knee-jerk fear reaction, and fear inhibits good decision-making. People who are good at dealing with uncertainty are wary of this fear and spot it as soon as it begins to surface. In this way, they can contain it before it gets out of control. Once they are aware of the fear, they label all the irrational thoughts that try to intensify it as irrational fears—not reality—and the fear subsides. Then they can focus more accurately and rationally on the information they have to go on. Throughout the process, they remind themselves that a primitive part of their brain is trying to take over and that the logical part needs to be the one in charge. In other words, they tell their limbic system to settle down and be quiet until a hungry tiger shows up.
2. They stay positive
Positive thoughts quiet fear and irrational thinking by focusing your brain’s attention on something that is completely stress-free. You have to give your wandering brain a little help by consciously selecting something positive to think about. Any positive thought will do to refocus your attention. When things are going well and your mood is good, this is relatively easy. When you’re stressing over a tough decision and your mind is flooded with negative thoughts, this can be a challenge. In these moments, think about your day, and identify one positive thing that happened, no matter how small. If you can’t think of anything from the current day, reflect on the previous day or days or even the previous week, or perhaps you’re looking forward to an exciting event. The point here is that you must have something positive that you’re ready to shift your attention to when your thoughts turn negative due to the stress of uncertainty.
3. They know what they know—and what they don’t
When uncertainty makes a decision difficult, it’s easy to feel as if everything is uncertain, but that’s hardly ever the case. People who excel at managing uncertainty start by taking stock of what they know and what they don’t know and assigning a factor of importance to each. They gather all the facts they have, and they take their best shot at compiling a list of things they don’t know, for example, what a country’s currency is going to do or what strategy a competitor will employ. They actually try to identify as many of these things as possible because this takes away their power.
4. They embrace that which they can’t control
We all like to be in control. After all, people who feel like they’re at the mercy of their surroundings never get anywhere in life. But this desire for control can backfire when you see everything that you can’t control or don’t know as a personal failure. People who excel at managing uncertainty aren’t afraid to acknowledge what’s causing it. In other words, successful people live in the real world. They don’t paint any situation as better or worse than it actually is, and they analyze the facts for what they are. They know that the only thing they really control is the process through which they reach their decisions. That’s the only rational way to handle the unknown, and the best way to keep your head on level ground. Don’t be afraid to step up and say, “Here’s what we don’t know, but we’re going forward based on what we do know. We may make mistakes, but that’s a lot better than standing still.”
5. They focus only on what matters
Some decisions can make or break your company. Most just aren’t that important. The people who are the best at making decisions in the face of uncertainty don’t waste their time getting stuck on decisions where the biggest risk is looking foolish in front of their co-workers. When it comes down to it, almost every decision contains at least a small factor of uncertainty—it’s an inevitable part of doing business. Learning to properly balance the many decisions on your plate, however, allows you to focus your energy on the things that matter and to make more informed choices. It also removes the unnecessary pressure and distraction caused by a flurry of small worries.
6. They don’t seek perfection
Emotionally intelligent people don’t set perfection as their target because they know there’s no such thing as a perfect decision in an uncertain situation. Think about it: human beings, by our very nature, are fallible. When perfection is your goal, you’re always left with a nagging sense of failure, and you end up spending your time lamenting what you failed to accomplish and what you should have done differently, instead of enjoying what you were able to achieve.
7. They don’t dwell on problems
Where you focus your attention determines your emotional state. When you fixate on the problems that you’re facing, you create and prolong negative emotions and stress, which hinders performance. When you focus on actions to better yourself and your circumstances, you create a sense of personal efficacy that produces positive emotions and improves performance. Emotionally intelligent people don’t allow themselves to become preoccupied with the uncertainties they face. Instead, they focus all their attention and effort on what they can do, in spite of the uncertainty, to better their situation.
8. They know when to trust their gut
Our ancestors relied on their intuition—their gut instinct—for survival. Since most of us don’t face life-or-death decisions every day, we have to learn how to use this instinct to our benefit. Often we make the mistake of talking ourselves out of listening to our gut instinct, or we go too far in the other direction and impulsively dive into a situation, mistaking our assumptions for instincts. People who successfully deal with uncertainty recognize and embrace the power of their gut instincts, and they rely on some tried-and-true strategies to do so successfully:
They recognize their own filters. They’re able to identify when they’re being overly influenced by their assumptions and emotions or by another person’s opinion, for example. Their ability to filter out the feelings that aren’t coming from their intuition helps them focus on what is.
They give their intuition some space. Gut instincts can’t be forced. Our intuition works best when we’re not pressuring it to come up with a solution. Albert Einstein said he got his best ideas while sailing, and when Steve Jobs was faced with a tough problem, he’d head out for a walk.
They build a track record. People who deal well with uncertainty take the time to practice their intuition. They start by listening to their gut on small things and seeing how it goes so that they’ll know whether they can trust it when something big comes around.
9. They have contingency plans . . .
Staying on top of uncertainty is as much about planning for failure as it is about hoping for the best. Experts at handling uncertainty aren’t afraid to admit that they could be wrong, and that frees them up to make detailed, rational, and transparent contingency plans before taking action. Successful people know they aren’t always going to make the right decision. They know how to absorb and understand mistakes so that they can make better decisions in the future. And they never let mistakes get them down for too long.
10. . . . but they don’t ask, “What if?”
“What if?” statements throw fuel on the fire of stress and worry, and there’s no place for them in your thinking once you have good contingency plans in place. Things can go in a million different directions, and the more time you spend worrying about the possibilities, the less time you’ll spend focusing on taking action that will calm you down and keep your stress under control. Successful people know that asking “what if?” will only take them to a place they don’t want, or need, to go to.
11. When all else fails, they breathe
You have to remain calm to make good decisions in the face of uncertainty. An easy way to do this lies in something that you have to do every day anyway—breathing. The practice of being in the moment with your breathing trains your brain to focus solely on the task at hand and quiets distracting thoughts. When you’re feeling overwhelmed, take a couple of minutes to focus on your breathing. Close the door, put away all other distractions, and just sit in a chair and breathe. The goal is to spend the entire time focused only on your breathing, which will prevent your mind from wandering. Think about how it feels to breathe in and out. This sounds simple, but it’s hard to do for more than a minute or two. It’s all right if you get sidetracked by another thought—this is sure to happen at the beginning—and you just need to bring your focus back to your breathing. If staying focused on your breathing proves to be a real struggle, try counting each breath in and out until you get to twenty, and then start again from one. Don’t worry if you lose count; you can always just start over. This task may seem too easy or even a little silly, but you’ll be surprised by how calm you feel afterward and how much easier it is to let go of distracting thoughts that otherwise seem to lodge permanently inside your brain.
Bringing It All Together
The ability to strategically manage ambiguity is one of the most important skills you can cultivate in an increasingly uncertain business environment. Try the strategies above, and your ability to handle uncertainty will take a huge step in the right direction.
How do your skills measure up? What do you do when faced with uncertainty? Please share your thoughts in the comments section below as I learn just as much from you as you do from me.

Last week, I was invited to attend an event organised by the Embassy of the Netherlands – Women in Business: Why Thailand is a success story in women leadership.
This was a blended in person / virtual event, and the takeaways were so great, I wanted to share them with you all.
Following the oficial opening and introduction by Sigrid Kaag, Minister of Foreign Trade and Development Cooperation of the Netherlands, and Peter Potman, Deputy Vice Minister of Foreign Affairs, we received a detailed account as to what makes Thailand the country with the highest number of women leaders.

Stressing the importance of continuing to address the untapped potential in women, aided by all research concluding that companies with more women leaders have higher revenues and better performance, the speakers and panel aimed to discover what makes Thailand so successful in leading the way of female leadership, and how to create a more gender balanced board all over.
Melea Cruz, Partner at Grant Thornton Thailand presented their 2020 Women in Business report, sharing some insightful facts and figures.
The report reveals that Thailand has a greater percentage of women in senior leadership positions than both the Asia-Pacific region and the global average. In Thailand’s mid-market companies, women hold 32% of senior leadership positions, with the global average of 27% as well as the APAC average of 26%.
Thailand is also performing comparatively well when it comes to having women in the very highest positions of power: 24% of CEOs / Managing Directors in Thailand are women, compared to 20% worldwide and only 13% in Asia-Pacific.
Although we are heading in the right direction, these numbers are nowhere near as high we they need to be. Beyond simple questions of fairness, a greater diversity of people in business and government means more perspectives to consider – and ultimately better strategic decision-making and better execution.
The target across the world is a more gender balanced board, where women need to take a minimum of 30% of board representation. Only then can you truly reap the benefits of gender diversity, and more ideas and perspectives leading to better decision making.
Ms Cruz said that more and more businesses in Thailand are looking to build on this trend towards equality, actively working to improve their gender balance, with initiatives such as enabling flexible working, creating an inclusive culture, and ensure equal access to developmental opportunities.
It is worth noting also that the Thai government is lagging behind the private sector on this issue, and that equal participation is a fundamental step towards inclusive governance and an equitable society – the best way to bring about public policies that genuinely address the needs of all citizens.
Melea Cruz also took some time to discuss the effect of Covid-19 in women in leadership. She explained that working women are being impacted in profound ways, facing tremendous challenges, and commonly taking on extra duties at home, while continuing to excel in their careers. The negative impact was overall far greater than that of their male counterparts.
Women have had to work from home, do house chores, take care of their kids, support them through online learning, needing to adopt a 24/7 connectivity strategy to cope with the additional demands, leading in many cases to exhaustion and burnout.
During the event, we were also treated to a panel of highly successful women, on a highly anticipated topic: Key success factors for women leadership in the business sector.

The panelists, from left to right:
Someof the highlights and recommendations brought forward by the panelists were as follows:
A big thank you to the Embassy of Netherlands for inviting me to attend such an insightful, inspiring and empowering event. My biggest takeaway?
Having worked as a female senior leader myself, founded my own business and actively coaching, mentoring and training women in business worldwide, this event left a much greater impact in me than previous ones. The highly successful women who presented their views and opinions on the topic helped all of us bridge the gap between the women who aspire to take on the big roles, and the women who are already doing it, normalising the somehow distorted idea we make in our heads.
These were real women, with real lives and real struggles, just like the rest of us. Life is what you make of it, and they all showed real strength and determination in wanting to work on making it all work – these were not women who dedicated their lives to their career in isolation. These were mothers, daughters and bossess who care greatly about leaving this world a little bit better than they found it, and in doing so, I hope they inspire many more women to follow suit, because it is certainly accessible to us all.
To your succes,
Isabel






Isabel is an experienced Peak Performance Strategist with over 20 years of international work experience holding senior positions within the hospitality industry in countries around the world, as well as Executive and Leadership coaching, mentoring and training.
She specializes in high performance strategy, leadership development and building organizational culture to help leaders and their teams learn, grow and succeed.
Isabel is passionate about helping empower business leaders with the mindset, performance, skills and strategies that they need to get ahead.
More available on www.isabelvalle.com






The coronavirus pandemic will have a lasting impact on the future of work. As the pandemic resets major work trends, I thought this would be a perfect time to also address the big elephant in the working room: the hard, long working hours that many of us give to work for the sake of a promotion, pay rise, unrealistic working demands, inflexible working cultures, over demanding managers, or simply because we got so used to working hard that we really don’t know how to turn it off and enjoy time with friends, family, hobbies, or however else we may choose to spend our time and energy.
This pandemic has caught all of us by surprise. And yet, despite facing difficult times, it has also allowed us to understand that there is a different way in which we can work and go about our lives, whilst remaining efficient and focused on delivering business results. Rather than panic, I’ve watched how many are actively working on what they can control, figuring out ways to work smarter and more efficiently for the sake of their work, their family, and their sanity. We may have been forced into a world we didn’t choose to be a part of, and yet, I believe that there are great learnings and opportunities to be exploited by going through these new world challenges.

In today’s ever-changing and often-chaotic business environment, organizations invested in succeeding must understand how to make change work when everything is changing. Allowing more employees to work from home, arranging more virtual meetings or holding online conferences alone won’t cut it. We are not just talking about cutting down on expensive and more time-consuming activities here. Your company’s survival in the long term is going to depend now more than ever on your ability to come up with smarter, leaner and more agile ways of working in order to be efficient, productive and stronger than ever before in the face of adversity.
Recent studies on how to “recession-proof” our businesses in order to avoid getting impacted from an economic downturn keep telling the same story, that agility and the capacity to adjust fast will be determining factors behind survival, as well as minimizing costs and being efficient. Learning to work smarter, not hard, will help companies and individuals accomplish all of this. Because what got us here won’t get us to where we need to go next. Change is unavoidable and it’s time we all embrace it.
This is often easier said than done though – without a clear plan and strategy for your workday in place, most people end up overcommitted, overwhelmed and overworked. Adapting to a more agile, effective and efficient way or working will require everyone’s participation and contribution. There are many issues that need resolving, such as looking at root causes, people not being team players, dominance, lack of communication, top-down management decisions, silo mentality, and the list goes on.

To build the workforce you’ll need post-pandemic, you must focus less on roles — which group unrelated skills — and instead sharpen the skills needed to drive the organization’s competitive advantage and the workflows that fuel that advantage. Encourage employees to develop critical skills that potentially open up multiple opportunities for their career development, rather than preparing them for a specific next role. Offer greater career development support to employees in critical roles who lack critical skills, such as leadership, creativity, interpersonal skills, problem-solving and critical thinking or data analysis skills.
This shift will help you create a more responsive, resilient organization, by designing roles and structures around outcomes to increase agility and flexibility and formalize how processes can flex. As an added bonus, provide employees with varied, adaptive and flexible roles so they acquire cross-functional knowledge and training.

In order to navigate the way of doing business post-pandemic, the focus must not continue to be placed in finances alone to secure the company’s moves in the short-, mid- and long-term. In considering which moves will be of the greatest benefit to the long-term growth of companies, a clear emphasis needs to be placed in labour.
Quick and easy layoffs and reducing headcount at a time of crisis could have catastrophic consequences for the long-term survival of any business. Better, smarter options would include recruitment freezes, granted leave of absence, and pay cuts, options which must all be assessed with HR.
HR must therefore become a strategic partner moving forward. This is a unique opportunity for HR to be at the forefront of shaping the business to navigate through this challenging time.
A Finance / HR partnership at a strategic level can help companies take decisive valuable steps to ensure that they are not only responding well in the short term, but also positioning their company for success throughout the phases of economic recovery. Just as important as managing the cash flow is the health and wellbeing of employees. Take care of them and in return they will bring their best game. Moving forward, your people will judge organizations by the way in which they treat employees and their transparency, so become an employer of choice.

In today’s business environment, leaders are not the only ones who drive change. Now, everyone understands change and is a change agent. Also, experienced players are not the most important and innovative.
Nowadays, it is crucial to create leaders at all levels. A Deloitte recent global survey found that leadership is the #1 issue organisations face today, yet only 15% of companies are actively developing their talent. Without their own pool of potential leaders to develop and nurture, organizations are forced to recruit externally. This comes at a higher price, and often with mixed results.
Gone are the days when traditional leaders sat in their office and delivered orders that their workers carried out. This kind of top-down, information-sharing, decision-making and development-modelling is becoming increasingly ineffective. The very idea of what it is to be a leader is changing.
We must now consider ways in which to instil leadership at all levels, so that employees are informed, enabled and empowered to move company goals. As more organisations dismantle their traditional hierarchies, and as more traditional leaders retire, the need to establish leaders at all levels grows significantly.
Companies need to draw focus to discovering talent, and put potential leaders in positions that stretch them beyond their current skillsets. To attract and retain the top talent of the future, leadership at all levels must become a strategic imperative. How organisations do it is something they need to take their own lead on.

Your employees are under immense pressure to push themselves as far as they can, frequently facing their own breaking points, for the promise of a promotion or salary increase. But these perks no longer come as steadily, even in larger corporations.
So, not only are many work cultures more intense than they’ve ever been, employees aren’t even being compensated for the work they are doing. As you can imagine, that’s not good for your employees or your business. Studies show that overworked employees are actually less efficient, less productive and overall unhappier than their counterparts.
A study by Stanford University also found that when employees work more than 40 to 50 hours in a given week, they are two-thirds less productive. Two-thirds! This is not only detrimental to their quality of work, but it’s also dangerous to their mental health.
Most employees understand that there are certain days and weeks throughout the year when they will be required to work longer hours—like during month-end closings or leading up to a company event or organized trip. Yet, if they work like this every day, you could potentially be driving your employees to burnout.
To combat this, companies must promote physical health and improve the emotional wellbeing of employees. One of the biggest predictors of employees’ disengagement at work is doing very long hours, and being overwhelmed with too many things to do. With such burden on employees, it’s going to be difficult for you to retain your top talent.
In my personal opinion, it all starts with great leadership, by empowering and trusting employees with the right culture, tools, targets and processes. And this must continue with the employees, who need to demonstrate both the commitment and responsibility to earn the trust of leadership and their own peers. In other words, it’s everyone’s responsibility to make smart work work.

Employees look to their leaders to set an example of work ethic and also to set the culture of the company. If you lead from a distance—otherwise known as the “invisible CEO”—and employees see themselves and their colleagues doing all of the hard work, that will be the perception of your company, whether it’s true or not.
In a recent study, 52 percent of employees reported that they believed their leaders cared about the productivity of the company over them. If you expect your employees to remain committed to your business, you need to prove that you don’t value efficiency over their wellbeing.
Your company may be your life, but to your employees, it’s a career. You may have built a robust enough foundation within your company where you can delegate more tasks and step back from the day-to-day routine a bit more, but make sure you pay attention to both the expectations and work you’re putting on your team. They shouldn’t be grinding away more than you are.

Research from the Behance team found that placing importance on hours and physical presence over action and results leads to a culture of inefficiency – and anxiety. We must create an intention to change the way we view working hours, and proactively make a shift from work based on number of hours to results achieved within a timeframe.
This became a very clear concept for me personally years ago when I became both a new mum and a new GM in a new city and a new hotel. Very quickly I realised that, if I wanted to succeed and do well, I’d need to focus on creating results based on working smartly, so I could dedicate precious time with my baby.
I became familiar with Parkinson’s Law, which states that work expands to fill the time available for its completion – and realised soon after that with clarity and intentional action we can in fact become high performing, productive individuals in much less time and effort.
Employers need to appreciate the importance – and return on investment – of employees who work smart. The idea that the longer something takes to complete, the better quality it must be, is no longer justifiable.
Measure results, not time. A 12hr working day haunted by stress, interruptions, sleep deprivation, or overwhelm is not worth the 720 minutes it’s allotted. It’s a low-quality working day. You’d be foolish to expect that you can turn such dirty input into clear accomplishments. Instead, you need to actively work on increasing the purity and quality of your hours.

You can do that by asking yourself these simple questions to start helping you clarify important tasks and create more quality time:
One way to assist you with measuring results instead of time is by generating done lists. This is simply an ongoing log of everything you completed in a day. By keeping this list you’ll feel more motivated and focused since you can actually see what you accomplished. When you review your day, it also gives you a chance to celebrate your accomplishments, and helps you plan more effectively.
You are always choosing. Choose well. Your time is valuable – respect it with a solid plan, getting the rest you need to stay focused, and tuning into your passions and your customers. Once you start working smarter, the results will speak for themselves.
To your success,
Isabel



Isabel is an experienced Peak Performance Strategist with over 20 years of international work experience holding senior positions within the hospitality industry in countries around the world, as well as Executive and Leadership coaching, mentoring and training.
She specializes in high performance strategy, leadership development and building organizational culture to help leaders and their teams learn, grow and succeed.
Isabel is passionate about helping empower business leaders with the mindset, performance, skills and strategies that they need to get ahead.
More available on www.isabelvalle.com
